Merchant-Accounts.ca - Frequently Asked Questions

Merchant Accounts.ca
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Internet Payments
For merchants that wish to process e-commerce payments on their website.

POS Payments
For merchants that need to process credit card and debit payments in a retail setting.

Virtual Terminal
For merchants that wish to use a virtual terminal to key in and process credit card payments using a computer, iPhone or BlackBerry.

E-commerce Lesson
If you don't understand what a merchant account, payment gateway or shopping cart are this article will answer many of your questions and help you get off to a positive start.

FAQ & Technical
Frequently asked questions including application approval criteria, technical integration information and service details such as the funding schedule and supported currencies.

Shopping Carts
There are over one hundred shopping cart programs that are compatible with our processing service.

Partner
Information regarding our partner channel for ISOs, agents and industry partners.

Contact
Contact information and company history.

Apply Now
Submit an application for your business.

The FAQ is separated into the following categories:

FAQ - General Questions

FAQ - Financial & Settlement Questions

FAQ - Internet Payments

FAQ - POS Payments

FAQ - Virtual Terminal Payments

General Questions

Why Merchant Accounts.ca? Do I receive everything I need to accept credit cards? Which credit cards can I accept? What is a merchant account? How much does this cost? Why is an application needed to get a merchant account? What is involved in submitting an application? How long does it take to get approved? Will my application be approved? What is your approval guarantee? Do I need to be incorporated in Canada or the USA for approval? Can international merchants get a merchant account? Do you have a Reseller or Partner Program?

Financial & Reporting Questions

Where can I find a listing of the rates? How often are deposits sent into my bank account? What type of reporting is available? How do I perform a refund? What currencies can I take payments in? When is the transaction processed? Is a security deposit or rolling reserve required for approval of my application? Will this work with my regular business bank account? Is there a chargeback fee? Will my company name appear on my customers credit card statement?

Internet Payments

How does e-commerce work? How do I start collecting payment online? What are your recommended e-commerce best practices? How do I integrate my website with the payment gateway? Can I build my own custom integration? Where can I find the technical documentation? What shopping carts are compatible? Can I Add 'Buy Now' Buttons To My Website? Do You Have an Online Invoicing Solution? Can I get a test account? Is recurring (repeat) billing supported? Is a shopping cart necessary to accept payment online? Is a virtual terminal included for telephone, mail and fax orders? Is there a demo site where I can test out the payment system and see it in action? Do you provide case studies of featured clients? What should I know about security? What security features are used to detect and prevent fraud? Is Verified by Visa supported? What is SSL (Secure Socket Layer)? Do I need SSL on my webserver? How stable and reliable is your payment system?

POS Payments

What type of POS hardware do I receive? Do you offer mobile POS solutions? Do I own the POS hardware? What happens if my POS machine breaks or stops working? How long does it take to receive my POS machine once I've been approved? Can you help me setup and configure my POS machine? Can I process debit payments? How long does it take for transactions to be settled into my bank account?

Virtual Terminal Payments

What is a virtual terminal? How does the virtual terminal work? Can I process mobile payments with the virtual terminal? Is the virtual terminal secure? Do I need a website in order to use the virtual terminal? If I start with a virtual terminal, can I later add e-commerce payments to my website? What is the difference between using a virtual terminal and a POS system?

Company History & Contact Information

Where can I find your contact information? Where can I find company history and information about Merchant Accounts.ca?

Merchant Accounts Canada

Toll Free: 888.414.7111

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