Merchant-Accounts.ca - Frequently Asked Questions

Merchant Accounts.ca
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Small Business Pricing
For new merchants that have not accepted credit cards previously or do smaller transaction volumes of less than $10,000 monthly.

Corporate Pricing
Merchants that currently process credit cards can use their established processing history to qualify for significantly reduced rates.

How It Works
If you don't understand what a merchant account, payment gateway or shopping cart are this article will answer many of your questions and help you get off to a positive start.

FAQ & Technical
Frequently asked questions including application approval criteria, technical integration information and service details such as the funding schedule and supported currencies.

Shopping Cart Compatibility
There are over one hundred shopping cart programs that are compatible with our processing service.

Partners
Information regarding our partner channel for ISOs, agents and industry partners.

Contact Us
Contact information and company history.

Apply Now
Submit an application for your business.

General Questions

Why Merchant Accounts.ca? Do I receive everything I need to accept credit cards? Which credit cards can I accept? What is a merchant account? How does e-commerce work? How much does this cost? Why is an application needed to get a merchant account? What is involved in submitting an application? How long does it take to get approved? Will my application be approved? What is your approval guarantee? Do I need to be incorporated in Canada or the USA? Can international merchants get a merchant account? Do you have a Reseller or Partner Program? How do I start collecting payment online? What are your recommended e-commerce best practices?

Technical & Integration Questions

How do I integrate my website with the payment gateway? Can I build my own custom integration? Where can I find the technical documentation? What shopping carts are compatible? Can I Add 'Buy Now' Buttons To My Website? Do You Have an Online Invoicing Solution? Can I get a test account? Is recurring (repeat) billing supported? Is a shopping cart necessary to accept payment online?

Live Demo & Featured Clients

Is there a demo site where I can test out the payment system and see it in action? Do you provide case studies of featured clients?

Security Questions

What should I know about security? What security features are used to detect and prevent fraud? Is Verified by Visa supported? What is SSL (Secure Socket Layer)? Do I need SSL on my webserver? How stable and reliable is your payment system?

Financial & Reporting Questions

Where can I find a listing of the rates? How often are deposits sent into my bank account? How does a merchant review their transactions? What happens if a customer's credit card is declined? Is a virtual terminal available for telephone, mail and fax orders? What currencies can I take payments in? When is the transaction processed? Is a security deposit required for approval of my application? Will this work with my regular business bank account? Are there holdbacks or rolling reserves? Is there a chargeback fee? Will my company name appear on my customers credit card statement?

Company History & Contact Information

Where can I find your contact information? Where can I find company history and information about Merchant Accounts.ca?

You can setup a fully working integration to evaluate the system and run an unlimited number of test transactions.

Pricing and service information for new merchants that are not currently accepting accept credit cards.

Submit an application for your business.

Toll Free: 888.414.7111

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