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Over 20 Years of Success as Canada's E-commerce Merchant Account Provider

January 10, 2021
by David Goodale

January 10, 2021 marks the 20 year anniversay of Merchant In 20 years we've worked with some of the largest brands in the world. We've worked with home based businesses. We have setup merchant accounts in every major international currency in every industrialized country across the globe. You would think that we've seen it all but in truth we meet interesting clients with fascinating new business ventures every day.

From the Early Days of E-commerce

E-commerce has to be one of the fastest moving and evolving industries on the planet. It may sound cliche, but in this industry if you do not innovate you stagnate. Adoption of new technologies (mobile payments, social media, etc) has resulted in an ever changing marketplace that moves along at lightning speed.

I would have to say that if there is one requirement or characteristic that is required in order to work in the e-commerce payments industry it must be a desire to keep learning. I've used this principle to build a team of individuals who are passionate about our work, who are eager to keep learning, and who want to deliver cutting edge payment solutions to our clients.

Over the last 20 years, in terms of accomplishments, the achievement that we are collectively most proud of is the fact that we have not only built Merchant into one of Canada's most visible e-commerce brands, but have built a reputation for honesty and integrity in an industry that is often not friendly to the business owner. Our clients genuinely enjoy working with us. We have managed not only to become a significant player in the e-commerce sector, but we have built and maintained a rock solid reputation over a period of 20 years.

It's not rocket science. We provide honest pricing. We know our clients names. We take an interest in their business. We are knowledgeable and have a desire to keep learning. It's such a simple recipe for success, and it has delivered phenomenal results. From small and innocuous roots Merchant has grown to become a recognized name in Canada's e-commerce payments industry.

Old Fashioned Customer Service is the Path to a Successful Future

Our company has experienced success and our client base has grown. Much has changed from the early days. However, our core mission remains the same today as it was on the day of our launch on January 10, 2001:

"We will continue to provide businesses with easy access to cost effective, secure, and highly flexible multi-currency capable credit card processing solutions."

A Word from our CEO

To all of our past and present clients and business partners, I would like sincerely thank you for the role that you have played in our evolution over the past 20 years.

I would like to further promise that Merchant will continue to innovate and deliver cutting edge payment solutions, while maintaining the customer centric focus that has enabled our tremendous success to date.

-- David Goodale
   January 10, 2021