Merchant-Accounts.ca: The Demystifying Payments Blog
An educational series to help you better understand payments and e-commerce.
Anti-Fraud
March 28, 2024
by David Goodale
Pre-authorizations are one of the best tools available to prevent fraud. A pre-auth will enable you to return security results for the order, such as AVS and CVV security checks. More importantly, it gives you a chance to evaluate the order and determine if you want to accept the sale. You are fully protected because you can't get a chargeback until you capture the funds from the pre-authorization.
How To Use Pre-Authorizations To Reduce and Eliminate Fraud?
January 10, 2024
by David Goodale
There is a strong argument that 3DSecure (version 2) is the single best anti-fraud tool available to any online merchant. In this video David explains what 3DSecure is, how it works, how you set it up on your website, and different ways that it can be configured.
What Is 3DSecure?
July 28, 2023
by David Goodale
Merchants with businesses that are prone to disputes need to be careful to stay below the Visa and MasterCard thresholds.
What are the Visa and MasterCard Chargeback Thresholds?
July 21, 2023
by David Goodale
How does Visa and MasterCard chargeback arbitration work? When a merchant has fought a chargeback and lost there is still one more chance to turn it around by taking it to the card brands for arbitration.
What is Visa and MasterCard Chargeback Arbitration?
May 29, 2023
by David Goodale
David explains what two factor authentication is, how it works, and how it shifts chargeback risk for fraud onto the card issuer and away from the merchant.
What is Two Factor Authentication for payment processing?
May 25, 2023
by David Goodale
It can be difficult to win a chargeback dispute. David explores different ways to shift the odds into your favour.
How to win a chargeback?
May 22, 2023
by David Goodale
A positive AVS result is an indicator of a legitimate transaction. In this short explainer video David explains what AVS is, how it works, and things to be aware of when relying on an AVS security result for any particular order.
What is AVS (Address Verification Service) for credit card processing?
February 07, 2023
by David Goodale
Card testing is an increasing problem for #ecommerce merchants. Fraudsters are constantly looking for ways to test cards. It's even a problem for payment processors, Visa and Mastercard. In this video David explains what card testing is, why fraudsters do it, and how to stop it, in addition to advice on how to get some of the fees reversed when it occurs.
Why is Credit Card Card Testing a Problem?
April 19, 2022
by David Goodale
A chargeback is a dispute between a customer and the business. In this video we explore what a chargeback is, and some of the reasons that chargebacks occur.
What is a chargeback?
April 07, 2022
by David Goodale
If you get too many chargebacks your merchant account can be shut down. In this video we explore what you should do to keep your account in good standing if you've been targeted by fraudsters and suddenly start receiving a lot of chargebacks.
What to do if you start getting too many chargebacks because of credit card fraud
Jan 20, 2022
by David Goodale
Hello, David here at Merchant-Accounts.ca. Today I'm going to tackle a very frustrating topic. Sometimes it's infuriating. What do you do when you get a chargeback and you lose it and it's completely unfair? What's left? Stay tuned, I'm going to do my best to help in one second.
Learn more about what to do when you lose a chargeback...
May 14, 2021
by David Goodale
In the past the best way to manually screen suspicious orders was to call the customer on the phone and ask them questions. Now, with modern web based video technologies it's possible to validate customers in a way that was never previously possible. Learn more about how to use video to spot and stop fraud.
Visa VCR: a New Chargeback and Dispute Resolution Process
March 16, 2018
by David Goodale
Visa is addressing some of the most common chargeback related complaints from merchants. Going forward, chargebacks are a thing of the past and will now be known as disputes.
Learn more about Visa Claims Resolution (VCR)...