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An educational series to help you better understand payments and e-commerce.

Multi-Currency Processing & International Customers

How much do International (cross border) credit card processing fees cost? How much do International (cross border) credit card processing fees cost?

November 25, 2022
by David Goodale

If you sell to customers outside of your country then you are doing international sales. This type of transaction, where the payment is across borders, incur extra fees from Visa and Mastercard. In this video David explains the criteria that determine if a transaction is cross border or not, and how much those fees are likely to be. (As well as touch on the topic of processing and settlement currencies).
How much do International (cross border) credit card processing fees cost?

What is Interchange Optimization? What is Interchange Optimization?

June 24, 2022
by David Goodale

Businesses can save a lot of money by routing their credit card transactions intelligently. This technique is called 'interchange optimization'. If you process a high volume of credit card transactions to customers located in different countries the cost savings can be very significant. In this discussion David explains the concept of interchange optimization and how it works.
What is Interchange Optimization?

Why do international transactions get declined? Why do international e-commerce transactions get declined?

Sept 16, 2021
by David Goodale

You may have noticed a lot of declined transactions when selling to international customers. In this video we explain why international (cross border) e-commerce transactions get declined, and what you can do to minimize it. Learn why international transactions get declined and what to do about it...

Everything to know about multi-currency processing Everything to know about multi-currency payment processing

July 8, 2019
by David Goodale

If your business transacts across borders, how do you ensure that you've optimized your payments solution?

Our CEO David Goodale sets out to demystify the most complex area of payments: multi-currency and cross-border e-commerce payments. This is a detailed exploration of everything to know about multi-currency payment processing.

Find out everything there is to know about multi-currency e-commerce payments...

Canadians: Process Credit Cards in U.S Currency and Receive Your Deposit in US Funds

March 3, 2017
by David Goodale

It's very common for Canadian businesses to sell online in US dollars. However, many Canadian business owners do not realize that it's easy to receive your deposits from credit card sales in USD without having to convert it into Canadian dollars.

Learn how to process credit cards in U.S funds and receive your deposit in USD without it being converted...

How to address customer complaints stemming from international transaction fees.

June 24, 2016
by David Goodale

Some card issuing banks have a fee that causes problems for online businesses when selling to international customers. We are talking about the extra international transaction fees that some card issuing banks charge to their cardholders. In these cases customers may complain if their credit card was charged more money than they expected.

What your customer service team should do when the issue arises...